At Titan Cut Pro, we stand behind the craftsmanship of our products. Our warranty and return coverage extends for 60 days from the verified delivery date of your item. If 60 days have elapsed since receiving your package, we cannot offer a return, replacement, or refund.
Return Eligibility
To ensure food safety and quality control across all culinary goods, returns are governed by the following criteria:
- Functional Defects & Transit Damage: Refunds and replacements are primarily granted for items that arrive damaged or demonstrate clear functional defects. Proof of defect (clear photos or video footage) is required for authorization.
- Original Condition: Items submitted for inspection must include all original packaging, silicone accessories, and components.
- Change of Mind: We generally do not accept returns or issue refunds for change-of-mind decisions. Exceptions may be reviewed case-by-case under unique circumstances, provided proof of purchase is verified.
- Non-Returnable Items: Gift cards, custom promotional bundles, and consumable care accessories cannot be returned.
To begin an authorization request, email our team at [email protected] with your order confirmation number.
Order Cancellations
Our automated warehouse processes orders promptly to ensure expedited fulfillment. We can only process order cancellations on full-priced items requested within 60 minutes of checkout completion.
If you must cancel an order, email [email protected] immediately with your order number in the subject line. Once fulfillment operations begin after 60 minutes, an order cannot be stopped or adjusted.
Refunds & Processing
- Inspection: Once your authorized return arrives at our facility, our quality team will inspect the item and notify you via email regarding final approval.
- Payout: When approved, your refund will be applied back to your original payment method. Most financial institutions post funds back to accounts within 5 to 10 business days.
- Late or Missing Funds: If you do not see your credit after 10 business days, review your bank statement, contact your credit card issuer, and contact your banking institution, as processing times vary. If you still have not received the funds, contact our help desk at [email protected].
Exchanges
We provide direct 1-to-1 replacements solely for items that arrived structurally damaged or functionally defective. If you need a replacement unit, send your order details and photos of the issue to [email protected].
Return Shipping Guidelines
- Customers are responsible for paying all return postage and freight fees. Shipping fees are strictly non-refundable. If an exception refund is granted, outbound shipping costs will be deducted from your total.
- Because inbound packages remain in carrier custody until physical receipt, we strongly advise using a trackable shipping courier and purchasing shipping insurance. Titan Cut Pro cannot guarantee delivery or refund packages lost by logistics carriers during return transit.
- Final refunds are authorized solely after our team physically logs the returned unit and verifies compliance with the guidelines above.